Location: Pakistan

Type: Paid

About Us

SHOPERTS is redefining how overseas Pakistanis and Indians shop for local fashion. Through our digital platform, we connect customers in North America with Pakistan’s top fashion consultants, designers, and marketplaces. To support our growing customer base, we’re hiring a Customer Service Representative to deliver quick, friendly, and professional support across multiple channels.

What You’ll Do

As a Customer Service Representative, you’ll be the voice of SHOPERTS — assisting customers with questions, orders, and technical support. You’ll work closely with our Client Consultants in Canada and Fashion Consultants in Pakistan to ensure seamless communication and satisfaction.

Key Responsibilities

• Provide prompt and professional support via phone, chat, and email.
• Respond to customer inquiries regarding orders, tracking, payments, or general platform use.
• Maintain accurate logs of customer issues and resolutions.
• Escalate complex cases to the relevant internal team when necessary.
• Ensure consistent brand tone and service standards in every interaction.
• Support the development of FAQs and help center content for common questions.

What We’re Looking For

• Based in Pakistan, fully remote.
• Excellent written and spoken English; Urdu proficiency is an asset.
• Prior experience in customer service, call center, or eCommerce support preferred.
• Fast typing and multitasking abilities.
• Reliable internet connection and comfort using CRM or chat tools.
• A calm, empathetic, and solution-oriented attitude.

What We Offer

• Fully remote role with flexible hours.
• Competitive salary with performance-based bonuses.
• Training and career growth within an expanding international brand.
• A positive, collaborative virtual work environment.